Terms and Conditions
Return and Refund Policy
We guarantee that all our shipping boxes are made to IST 3A standards from 100% post consumer recycled materials, and are approved by FedEx and UPS.
ISTA, the International Safe Transit Association, has a fact sheet detailing all requirements and testing procedures at www.ista.org/forms/3Aoverview.pdf.
Our test results can be downloaded as PDF's at https://spiritedshipper.com/about-shipping-boxes
If you are unhappy with the quality of our shipping materials we will gladly refund the purchase price and any applicable taxes, but you are responsible for the return freight charge.
To return anything you must obtain an RMA number within fourteen days of receiving your order email firstname.lastname@example.org. The return shipping address is The Spirited Shipper, 35-14 Crescent Street, Astoria, NY 11106
We accept Visa, Mastercard, Discover and American Express credit cards. Shipping times depend on your chosen option when you check out in the online store. Estimated delivery times will be shown by the carrier, but we cannot guarantee delivery times once your order is in the carrier's hands.
We charge New York State sales tax to all shipping locations within NY State. The applicable sales tax in your tax district will be shown on the checkout page.
The Spirited Shipper, Platinum Sales Promotion, Inc.
35-14 Crescent Street
Astoria, NY 11106
Phone 718-361-0200 ~ Fax 718-361-0012