Refund and Returns Policy

We guarantee that all our shipping boxes are made to IST 3A standards from 100% post consumer recycled materials, and are approved by FedEx and UPS.
ISTA, the International Safe Transit Association, has a fact sheet detailing all requirements and testing procedures at ISTA.ORG.
Our test results can be downloaded as PDF’s at About Our Boxes.

If you are unhappy with the quality of our shipping materials we will gladly refund the purchase price and any applicable taxes, but you are responsible for the return freight charge.
To return anything you must obtain an RMA number within fourteen days of receiving your order email shipit@spiritedshipper.com. The return shipping address is The Spirited Shipper, 35-14 Crescent Street, Astoria, NY 11106